Privacy Policy

Last Updated: August 22, 2025

Overview

At Safer Places Network ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

We take a "privacy-first" approach in all our operations. This means we collect only the information necessary to provide our service effectively, implement robust security measures, and give you control over your data.

By using the Safer Places Network service, you acknowledge that you have read and understand this Privacy Policy.

About Us

The Safer Places Network is a private initiative founded by David Bartlett, a former Victoria Police Detective and former member of the Australian Criminal Intelligence Commission with over 15 years of law enforcement experience.

For the purposes of applicable privacy laws, Safer Places Network is the data controller of your personal information.

Information We Collect

Personal Information

To provide our service, we collect the following personal information:

  • Name
  • Email address
  • Mobile Phone Number
  • Property address
  • Postcode

Camera Information

We also collect information about your security cameras:

  • Number of cameras
  • Camera brand(s)
  • Camera location types (e.g., driveway, front yard, etc.)
  • Your interest in participating in our Phase 2 services (if indicated)

Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Log information
  • Cookies and similar tracking technologies

Camera Footage

In the current version of our service, we do not collect, store, or access any footage from your cameras.

In our future Phase 2 services (which you can optionally opt into), temporary access to specific footage may be requested by law enforcement, but this would always require your explicit approval.

How We Use Your Information

We use your information for the following purposes:

To Provide Our Service

  • Creating and managing your account
  • Registering your camera locations to help law enforcement identify potentially relevant cameras during investigations
  • Communicating with you about your account and our services

To Improve Our Service

  • Understanding how our service is used
  • Detecting and addressing technical issues
  • Developing new features and enhancements

For Security and Legal Compliance

  • Protecting against fraudulent, unauthorized, or illegal activity
  • Enforcing our Terms of Service
  • Complying with legal obligations

Data Security

We implement robust security measures to protect your personal information:

Encryption

All personal information is encrypted using industry-standard AES-256 encryption. This includes your name, email, mobile and address information.

Secure Transmission

All data transmitted between your browser and our servers is secured using SSL/TLS encryption (HTTPS).

Access Controls

Access to personal information is strictly controlled and limited to authorized personnel who need it to perform their duties.

Regular Security Audits

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you in accordance with applicable laws.

Information Sharing

Law Enforcement

The primary purpose of the Safer Places Network is to help law enforcement identify potentially relevant cameras during investigations. Authorized police users can view:

  • Your property address
  • Information about your cameras (number, types of views)
  • Your contact information (to request footage directly)

All police access is logged and audited. Law enforcement users undergo strict verification and must use two-factor authentication.

Service Providers

We may share your information with trusted third-party service providers who help us operate our service, such as:

  • Cloud hosting providers
  • Email service providers
  • Customer support tools
  • Analytics services

These service providers are bound by contractual obligations to keep your information confidential and secure.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can view and edit your information in your account settings or contact us for assistance.

Deletion

You have the right to request deletion of your personal information. You can delete your account through your account settings or by contacting us.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Withdraw Consent

You have the right to withdraw your consent to our processing of your personal information at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

State-Specific Privacy Information

The Safer Places Network operates across Australia, and we comply with all applicable federal and state/territory privacy laws. Below are specific provisions that may apply based on your location:

Victoria

For users in Victoria, we comply with the Privacy and Data Protection Act 2014 (Vic) and the Victorian Protective Data Security Framework (VPDSF) when working with Victoria Police.

New South Wales

For users in New South Wales, we comply with the Privacy and Personal Information Protection Act 1998 (NSW) and the Surveillance Devices Act 2007 (NSW).

Queensland

For users in Queensland, we comply with the Information Privacy Act 2009 (Qld) and the Invasion of Privacy Act 1971 (Qld).

Western Australia

For users in Western Australia, we comply with the Freedom of Information Act 1992 (WA) and the Surveillance Devices Act 1998 (WA).

South Australia

For users in South Australia, we comply with the Information Privacy Principles Instruction (SA) and the Surveillance Devices Act 2016 (SA).

Tasmania

For users in Tasmania, we comply with the Personal Information Protection Act 2004 (Tas) and the Listening Devices Act 1991 (Tas).

Northern Territory

For users in the Northern Territory, we comply with the Information Act 2002 (NT) and the Surveillance Devices Act 2007 (NT).

Australian Capital Territory

For users in the Australian Capital Territory, we comply with the Information Privacy Act 2014 (ACT) and the Listening Devices Act 1992 (ACT).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Specifically:

  • Account information is retained as long as you maintain an active account
  • After account deletion, limited information may be retained for up to 30 days for backup purposes
  • In Phase 2 services (if you opt in), any shared footage would be retained according to the following schedule:
    • No Value: Deleted after 3 days
    • Important: Stored for 30 days
    • Evidentiary: Kept for 3 months initially, with renewal requirements every 3 months

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These technologies help us:

  • Remember your login status
  • Understand how you use our website
  • Identify and address technical issues
  • Secure your account

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

Children's Privacy

The Safer Places Network is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible.

If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email to the address associated with your account
  • Displaying a prominent notice on our website

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Safer Places Network
Email: admin@saferplaces.com.au.au
Phone: 1800 402 252
Address: Level 4, 54 Wellington Street, Collingwood, Victoria 3066
ABN: 16686723562

We will respond to your inquiry within 30 days.